People Innovation Excellence

Verbal Communication in Workplace

Verbal communication is facilitated by the use of voice and words. Generally, the key elements of verbal communication include words, sound, languages, and the physical act of speaking. The majority of verbal communication accounts for casual exchanges with other people. In verbal communication, there is a clear and personal communication link between senders and receivers. Challenges associated with verbal communication include a poor choice of wording, physical disabilities, ineffective utilization of communication techniques, and subjective opinions.

Importance of Verbal Communication in the Workplace:

  1. Correcting wrong:

Just guess there was a file to be saved and you made a small error. By saying “I am sorry for the error” will save you. It’s the power of word “Sorry” that is effective as it is part of verbal communication.

  1. Persuade someone:

You need to persuade your co-worker to join up a project, then tricks of persuasion come to help. Here your verbal communication skill is there to pull him/her on board.

  1. Create a relationship:

You are new to a workplace and by speaking to counterpart you create a new relationship. Only by making efforts to converse with others do you make new relationships which cannot be done without verbal communication.

  1. Bringing clarity:

There is a small issue that is to be made understood by the other members and here you could make them understand by using proper syntaxes and semantics. Even writing with proper words will help to make the reader understood especially in emails, memorandums etc.

  1. Increases productivity:

Without proper communication or getting the message through with the team members, it would be impossible to get the maximum output. The team that works with good lateral communication and group discussion brings out better results.

  1. Increase job satisfaction:

Empowerment of employees through upward and downward communications is a sign of increased job satisfaction. Through the flow of information upwards in the form of feedback and if the bosses are responding by listening to them, means the employees are empowered.

  1. Sharing of ideas:

Communicating within the team or within a company needs to a two-way flow of ideas. If there is a platform to share ideas then it is sure to bring more success to the company.

  1. Removes barriers:

Effective communications help to remove the hurdles that are between the management and the employees working. Words properly toned and deciphered to the employees will serve as a tool to bridge the gap. Clear and transparent communication is the key to success.

  1. Gives motivation:

Words of support and appreciation provided by management at the right time boost the confidence level of the employees and in turn helps in productivity. As motivation has a direct impact on productivity, verbal communications play a crucial role in providing feedback and recognizing individuals in the form of emails, memorandums, announcements, newsletters, etc.

Gendered Talk

Differences in the ways men & women tend to communicate:

  1. Woman
  • Talk to build rapport in relationship
  • Style of talk tends to be more expressive (rich with words intended to deepen understanding & meaning)
  • Communication style tend to be more tentative
  • Tend to use talk to create & maintain a relationship
  1. Men
  • Talk to make reports to others
  • Style of talk tends to be more instrumental (clipped responses, intended to provide direction)
  • Tends to reflect more certainty
  • Tend to use talk to gain control over situations and other

By: Marcella Paramitha


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