The functional group communication theory is a unified and coherent set of propositions, assumptions, and claims that attempt to explain how and why communication is related to the quality of the decisions groups make. The theory has been very influential in guiding researchers’ and practitioners’ views about how communication affects group decision making and how communication might be structured to increase the likelihood that groups will arrive at high-quality decisions.
Littlejohn, Stephen W and Karen A.Floss. (2009). Encyclopedia of Communication Theory.USA:SAGE.654
Penanggungjawab naskah :
Edwina Ayu Kustiawan
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