Organizations of today are becoming increasingly multicultural. Workers, managers, as well as professionals are crossing national boundaries and, as a result, facing a variety of intercultural conflicts. While there are numerous factors involved in such conflicts, differences in the nature and style of decision making seem to be one of the major sources of confusion and frustration among the interacting members of such organizations.

Organizational theorists and psychologists as well as small-group communication scholars have argued for years about how people make decisions. Many articles and books have been written on decision making in relation to leadership, planning, and group process. Statistical decision making is also a popular area for study in the West, where decision making has generally been considered as an individual mental process involving the identification of a problem, consideration of the problem, and selection of the course of action for solving the problem. However, in Japan, for example, people do not seem to make decisions in the Western sense of the word. Decisions might be made somewhere by someone, but it is difficult to clearly identify the locus of the decision.

Littlejohn, Stephen W and Karen A.Floss. (2009). Encyclopedia of Communication Theory.USA:SAGE.654

Penanggungjawab naskah :

Gayes Mahestu
Edwina Ayu Kustiawan